Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of cancellation, you must inform us:

by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to cancel this contract.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiration of the Right of Cancellation

The right of cancellation does not apply to contracts for:

• the supply of goods made to the consumer’s specifications or clearly personalized (e.g., personalized products);
• the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
• the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
• the supply of glasses, provided they have been custom-made according to customer specifications or are clearly tailored to personal needs.

General Information on Returns

The following notes are not a prerequisite for the effective exercise of the right of cancellation:

1. Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer possess the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
2. Please do not return the goods to us freight collect (unfrei).

Model Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

To:

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

(*) Delete as appropriate.